Disability Awareness and Customer Service Aspects of AccessibilityJune 17, 2009
Neal Albritton, CEOADCS-LLC
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Who among you are Content Creators?
(Note: If you are involved in creating any of the above applications, you are a Content Creator.)
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Who is this information intended for?
Digital content is often created for use by:
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What about people with disabilities?
Digital content, when developed, needs to take into account the needs of people with the following types of disabilities:
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Accessibility is the Law
The following laws may apply:
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Do these laws apply to us?
Let’s see…
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Do these laws apply to us?
California Government Code 11135
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Do these laws apply to us?
Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d)
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Do these laws apply to us?
Americans with Disabilities Act (Title I – regarding Employment)
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Do these laws apply to us?
California Unruh Civil Rights Act
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Issues to be concerned about
Adobe PDF files, Microsoft Power Point presentations and Microsoft Word documents are the most common formats for digital documents.
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Ah-Hah!
As content creators…
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4 Principles to Consider
Perceivable
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4 Principles to Consider
Operable
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4 Principles to Consider
Understandable
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4 Principles to Consider
Robust
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Best Practices for PDF, Word, and PPT
PDF (Portable Document Format)
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Best Practices for PDF, Word, and PPT
Word
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Best Practices for PDF, Word, and PPT
PowerPoint
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What else can we do?
It is important, as a start, to:
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What’s in it for us?
Visitors with disabilities generate revenue.
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What’s in it for us?
Reach a larger audience.
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What’s in it for us?
It's the law.
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What’s in it for us?
It's not as difficult as you might think.
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Contact Us
Neal Albritton
Phone: (916) 947-9008
The Section508Guru
Albritton Disability Consulting Services, LLC
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